FAQs

I received my order and want to return/exchage it. How do I do that?
Visit our Return/Exchange page here to start the process.

I received my order and it is incorrect! What do I do?
Oh no! We will get you the correct items asap. Please email contact@shopsmds.com as soon as possible with your order number and an image and detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?
Please email contact@shopsmds.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I'm unsure about a size. How can I get help?
You can view our sizing chart to help with sizing and fit questions. 

Where can I track my order?
Please use the tracking number link found in your shipment confirmation email to track orders.

Will I pay for custom fees?
Yes, SMDS is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.

How do I sign up for the newsletter?
Our newsletter is a great way to never miss out and you can sign up here