Jewelry FAQ

JEWELRY RETURNS & EXCHANGES

We do not accept returns on personalized or custom items. Please be sure to read the detailed description of the item you are purchasing as it gives information about the types of pieces I create and what you can expect. Unless there is an error such as wrong spelling or incorrect items, there are no refunds.

For all other items, we accept returns or exchanges of unworn pieces within 7 days of receipt. If you are not satisfied with your purchase, please email sarahmariedesisgnstudio@gmail.com for a return authorization and be sure to include the reason for your return.

Shipping charges cannot be refunded. Returns must be in unused condition, in the state you received them, in the original box. The customer is responsible for return shipping charges. (of course, if it's my mistake or some damage when received, I send self addressed paid label so they dont have to pay)

Although I inspect all jewelry for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as I do not sell used merchandise.

See all shipping policies here. 

SHIPPING

As all jewelry, is made to order and can take up to 10 business days to ship. 

Jewelry ships from Lehigh Valley, Pennsylvania.

Regarding International, please understand that while we follow all protocol to ensure that your package does not get held in customs unnecessarily, we have no control over it once delivered to the post office. 

We recommend selecting USPS International Priority or USPS International Priority Express shipping for international orders, which includes tracking and insurance. SMDS is not responsible for lost packages or uninsured packages shipped via USPS First Class. 

Import duties, taxes & custom fees are not included in the shipping charges and are the sole responsibility of the buyer. These charges are normally collected by the shipping company. Please be aware if you refuse a shipment from ESD, you are responsible for the original shipping charges and any incurred import fees or taxes. This amount will be deducted from your merchandise refund

Once your package leaves the United States, it can only be tracked electronically on the USPS website for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland. For all other countries, you will need to contact your local post office to track your package once it enters your Country.

We are not responsible for any items lost or stolen once confirmed received.

For more shipping details, please read our full shipping policies.

CARE INSTRUCTIONS

The best way to preserve the luster of your jewelry is to store it in a cloth jewelry bag or plastic bag. We do not recommend swimming in the jewelry. Avoid contact with lotion, chemicals, etc..

Q: How do I care for my Sterling Silver Jewelry?
A: All Sterling Silver will eventually oxidize and tarnish but can be restored to luster with proper polishing. The easiest way to clean smooth or polished silver is with a clean soft cloth. Silver is a very soft metal so never use a tissue to polish as it can leave tiny scratches on the surface. A 100% cotton cloth or flannel cloth is recommend.

To clean brushed Sterling Silver pieces, scrub gently with a toothbrush dipped in a little baking soda and water, rinse, and blot dry with a soft towel or cloth.

You can also prevent tarnish by storing your jewelry when you aren't wearing it to protect it from air and light. Chlorine can damage Sterling Silver so don't forget to remove when swimming.

Q: How do I care for my Gold Fill Jewelry?
A:  To clean gold filled jewelry, simply use a 100% cotton cloth or flannel cloth and gentlly polish the surface.

Q: My jewelry broke. Can I return it to have it repaired?
A: All jewelry products are guaranteed for normal wear for up to 60 days.

If your jewelry breaks due to defect, please contact us and let us know how it broke so that we can resolve by either repairing or replacing.

If your jewelry broke due to reason other than defect (example: it was caught in your zipper, your child yanked it off your neck), it is not covered under the warranty. We can then review repair at a minimum cost or replacement at your expense.

After 60 days, jewelry is no longer covered for normal care. We'd be happy to discuss repairing or replacing for a charge. Please note, we do not repair chains after 60 days. 

Q: What is your product warranty and repair policy?

A: Quality and craftsmanship is my utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara piece comes with a 6-month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (example: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6-month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense, as well as shipping charges.

Q: My item was received but was lost or stolen once received. What can I do?

A: I'm sorry but I am not responsible for any items lost or stolen once confirmed received.